Terms of service
Version of 13 October 2026
1. About the service
ZAZU VPN (the “service”) provides access to VPN servers by subscription. Access, payment and subscription management are available through the Telegram bot @zazuvs_bot and its “ZAZU” mini app.
2. Accepting the terms
By starting the trial, paying for a plan or otherwise using the service, you agree to these terms and to the privacy policy. If you do not agree, do not use the service.
3. Subscription and access
A plan lasts 30 days from activation and includes the traffic and number of devices stated for that plan. One spare connection is added to the device count. If more devices are connected at the same time, access is paused automatically for about 5 minutes and then restored.
The trial lasts 7 days and 10 GB, once per Telegram account.
The subscription is for you personally. Do not share your subscription link: anyone with it can use your traffic.
4. Payment
Payment is accepted in USDT on the TRON network (TRC-20), to the address and in the exact amount the bot shows. The plan is activated automatically once the transfer is confirmed on the network. The sender pays the network fee. A transfer on another network, to another address or for another amount may not be recognised — in that case write to support and attach the transaction hash.
5. Refunds
The subscription is a digital service. Refund requests are considered case by case, taking into account whether access was activated, how long it was used and what the problem is.
If the service was not provided or was not provided properly — for example, the VPN does not work on any of the servers and support could not help — we will refund the payment or extend the subscription, as you choose. We also refund where the applicable law requires it.
A USDT payment cannot be reversed, so a refund is made as a USDT transfer on the TRON network to the address you specify.
6. Acceptable use
You may not use the service for unlawful activity, spam, attacks on networks or services, spreading malware, reselling access or trying to get around the limits of your plan.
7. Suspension of access
If these terms are breached, we may suspend or end access. The automatic pause for too many devices is not a penalty and lifts by itself.
8. Availability
We aim to keep the service running without interruption but cannot guarantee it: availability also depends on internet providers and the restrictions they apply. Planned maintenance may occasionally occur.
9. Limitation of liability
The service is provided “as is”. We are not responsible for the content of websites and services you open through the VPN or for the consequences of your actions online. Our liability is limited to the amount you paid for the current subscription period.
10. Your rights and how to raise a request
You have the right:
- to know the price, duration, traffic and device count of a plan before paying — they are shown on this website and in the bot;
- to contact support and get a reply within 24 hours;
- to a refund or an extension if the service was not provided or was not provided properly (section 5);
- to know what data about you is stored and to ask for it to be deleted (privacy policy).
How to reach us: write in Telegram to @TANU_Shield. Describe the problem, mention your device and app, and for payment questions the transaction hash. We reply within 24 hours.
If you are not satisfied with the answer, tell us — the request will be reviewed again. We aim to settle any dispute directly with you.
11. Changes to the terms
We may change these terms. The new version is published on this page with its date at the top. By continuing to use the service after a change, you accept the new version.
12. Contacts
Support: @TANU_Shield in Telegram. The service's bot: @zazuvs_bot.